We want you to feel confident when ordering from garagegifts.co. This policy explains how cancellations, refunds, and issues are handled for our handmade, custom products.
1. Order Cancellation
- Orders can be canceled and fully refunded if the cancellation request is made before production begins
- Once production has started, cancellation may no longer be possible due to the custom and handmade nature of the product
If you need to cancel an order, please contact us as soon as possible.
2. Custom & Handmade Products
All products sold on garagegifts.co are handmade and built to order.
Because of this:
- Refunds are generally not available once production has started
- Minor variations in appearance are normal and are not considered defects
This policy allows us to maintain quality while offering custom collector items.
3. Model Availability
If a selected car model cannot be sourced or produced, a full refund will be issued.
You will be notified promptly if this situation occurs.
4. Damaged or Defective Orders
If your order arrives damaged or defective, please contact us within a reasonable time after delivery.
We may request:
- Photos of the issue
- Order details
Once reviewed, we will offer an appropriate solution, which may include a replacement or refund.
5. Refund Processing
Refunds are processed using the original payment method, depending on how the order was paid:
- PayPal payments are refunded via PayPal
- Credit or debit card payments are refunded to the original card
Refund processing times depend on the payment provider and may vary.
6. Shipping Costs
- Shipping costs are non-refundable once an order has been shipped, unless the issue is due to an error on our side
- We are not responsible for delays caused by shipping carriers or customs processing
7. Contact & Support
To request a cancellation, refund, or report an issue, please contact us through the website’s contact form or the email address provided on the site.
We handle all requests fairly and on a case-by-case basis.
8. Policy Updates
This Refund & Cancellation Policy may be updated from time to time. Any changes will be posted on this page.